Refund policy

Refund policy

All our products are digital books (PDF) delivered by email straight after purchase.

Your right to cancel

Under the UK Consumer Contracts Regulations you normally have 14 days to cancel an online purchase. For digital content, this right ends once the download has started, provided you agreed at checkout to receive the content immediately and acknowledged that you would lose your right to cancel.

Our lifetime money-back guarantee

On top of your legal rights, we offer a voluntary lifetime guarantee: if at any point you feel our book hasn't given you real value, write to us at arthurfromthedales@gmail.com with your order number and we'll refund 100% of the price you paid. No questions asked.

How refunds are paid

Refunds go back to your original payment method within 14 days of your request. Depending on your bank, it may take a few extra days to show on your statement.

Faulty or missing files

If a file doesn't open, is damaged or never arrives, contact us and we'll send you a working copy straight away, free of charge.